For Immediate Release
Outstanding Service Brings Home National Award
- SureCall Earns CAM-X Award of Excellence -
Grimsby, ON (September 28th, 2022) — SureCall of Calgary, AB has been honoured with the exclusive 2022 Award of Excellence for 30 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. SureCall has also been honoured with the prestigious 2022 Call Centre Award of Distinction by CAM-X, for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance. SureCall was recognized for their outstanding achievements at the 58th Annual Conference & Trade Show in Kingston, ON.
“I never take for granted the ongoing dedication and hard work of our team here at SureCall, and their continued efforts to perform and carry through even at the toughest and most challenging times. I am honoured and grateful to work alongside of them.” Desirée Bombenon - CEO
Independent judges are contracted by CAM-X to evaluate services over a six-month period. The scoring criteria includes Response Time, Courteousness, Call Accuracy, Account Knowledge, and the overall customer experience.
Now a thirty-year winner of the Award of Excellence, SureCall earned the Palladium Award for thirty years. CAM-X extends its congratulations to the staff of SureCall on their proven quality service to their customers.
The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across North America for a tool to measure the skills of their professional Call Centre Agents on the job. After six months of testing, independent panels of judges score call-handling skills for “enhanced service” applications. The focus is on customer relationship management (CRM), courtesy, etiquette, the use of proper call techniques, as well as response time and accuracy. These are all cornerstones of the Call Management Industry.
The Canadian Call Management Association congratulates the management and staff of SureCall for their significant achievement.
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About SureCall: SureCall Contact Centers Ltd. Is a purpose driven award-winning BPO, A “Best for the World” Certified B Corporation® and a signatory of the UN Global Compact. SureCall provides global outsourced custom solutions supporting SMEs to Fortune 500 companies, with headquarters in Calgary, Alberta, Canada. For more information on SureCall, visit our website at surecallcc.com
SureCall Contact: Kiran Layal; Executive Assistant to Desirée Bombenon & Director of Brand Vigilance; kiranl@surecallcc.com; 403-219-0008
About CAM-X: CAM-X is a Canadian-based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
Media Contact: Linda Osip; CAM-X; info@camx.ca; 905.309.0224
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