top of page

Privacy Policy

SureCall Contact Centers Ltd. — Privacy Notice

Last Updated: January 27, 2026

This Privacy Notice explains how SureCall Contact Centers Ltd. (“SureCall,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our websites, including surecallcc.com (the “Site”), interact with our marketing pages, or contact us.

1) Important note about our role (Contact Center / BPO services)

SureCall provides outsourced contact center and business process outsourcing (“BPO”) services for business clients.  

 

In many engagements, SureCall may handle personal information on behalf of a business client (for example, when individuals call, chat, email, or text our client’s support line). In those cases:

  • SureCall acts as a service provider/processor to that client, and

  • the client’s privacy notice governs how that client uses and discloses the information and how privacy requests are handled.


If you are trying to exercise privacy rights relating to an interaction you had with a SureCall-operated line for a specific brand/company, please submit your request directly to that brand/company first. If needed, the client may instruct SureCall to assist.

2) Personal information we collect

A. Information you provide to us (website / sales inquiries)

When you submit a form on our Site (including “Contact”), we may collect:

  • Name

  • Company

  • Email

  • Phone

  • Position / role

  • Solutions of interest

  • Business location (country)

  • Website

  • Message contents and any information you choose to provide

​

These fields are presented on our Contact form.  

B. Information collected automatically (cookies, logs)

When you use our Site, we (and our service providers) may automatically collect:

  • IP address, device identifiers

  • browser type/settings, operating system

  • pages viewed, referring/exit pages, clickstream

  • approximate location inferred from IP

  • date/time of access and interactions with the Site


We use cookies and similar technologies (e.g., pixels, SDKs) for site functionality, security, analytics, and—where enabled—marketing/advertising.

C. Information we may receive from others

We may receive information about you from:

​

  • your employer (if you are evaluating SureCall on behalf of a company)

  • referrals, industry partners, or public sources (e.g., LinkedIn) to support B2B sales/relationship management

  • event sponsors or conference organizers (if you opt in or provide your details)

3) How we use personal information

We use personal information to:

  • respond to inquiries, requests for proposals (RFPs), demos, or consultations

  • provide and improve our Site and communications

  • run our business operations (billing, auditing, reporting, forecasting)

  • provide customer support and relationship management

  • market our services (where permitted by law)

  • protect against fraud, misuse, or security incidents

  • comply with legal obligations and enforce agreements

4) Cookies, analytics, and targeted advertising

A. Cookies and preferences

You can control cookies through:

  • your browser settings (block/delete cookies), and

  • any cookie preference tools we make available on the Site.

 

Blocking certain cookies may affect Site functionality

B. Global Privacy Control (GPC)

Where required by applicable law, we treat Global Privacy Control (GPC) signals as a request to opt out of “sale”/ “sharing” of personal information for cross-context behavioral advertising and/or targeted advertising.

C. “Do Not Sell or Share”

SureCall does not sell personal information for money.

If we engage in activities that constitute “sharing” for cross-context behavioral advertising under certain state laws, we will provide a “Do Not Sell or Share My Personal Information” mechanism and honor applicable opt-out signals/requests.

5) How we share personal information

We may share personal information with:

  • Service providers/contractors that help operate our Site and business (e.g., hosting, analytics, security, CRM, communications tools), under contractual obligations to protect the information and use it only for permitted purposes

  • Professional advisors (legal, accounting, auditors)

  • Business transfers (merger, acquisition, restructuring) subject to appropriate protections

  • Law enforcement/regulators when required by law or to protect rights, safety, and security

 

We do not share your Contact form details with unrelated third parties for their own direct marketing without an appropriate legal basis.

6) Data retention

We keep personal information for as long as reasonably necessary to:

  • fulfill the purposes described in this Notice,

  • comply with legal and contractual requirements,

  • resolve disputes and enforce agreements.

​

Retention periods vary depending on the type of information and the context (e.g., sales inquiry records vs. security logs).

7) Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. SureCall represents compliance commitments on the Site (e.g., PCI DSS messaging in the footer).  

​

No system is 100% secure; if you suspect an issue, contact us using the information below.

8) International transfers

SureCall operates in multiple regions and may process and store information in Canada and the United States, and potentially other jurisdictions where we or our service providers operate, subject to appropriate safeguards.

 

Our Site lists business locations in Canada, the U.S., and the U.K.  

​

If you are located in the U.K./EEA, we will use recognized transfer mechanisms where required (e.g., contractual protections) when transferring personal information internationally.

9) Children’s privacy

Our Site and services are intended for business audiences and are not directed to children. We do not knowingly collect personal information from children.

10) Your privacy rights (U.S. states)

Depending on your state of residence, you may have rights to:

  • access/know the categories and specific pieces of personal information we collected about you

  • delete personal information (subject to legal exceptions)

  • correct inaccurate personal information

  • opt out of targeted advertising / certain data sharing

  • non-discrimination for exercising privacy rights

How to submit a request

Email us at privacy@surecallcc.com with the subject line “Privacy Rights Request”.

 

We will take reasonable steps to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by law, with proof of authorization.


Note: If your request relates to a call/chat/email/text handled by SureCall for another company, the request should generally be submitted to that company first (see Section 1).

11) Canada (PIPEDA and applicable provincial laws)

If you are in Canada, you may have rights to:

  • access personal information we hold about you

  • request correction of inaccurate personal information

  • withdraw consent in certain circumstances (subject to legal/contractual restrictions)

You may submit requests using the contact information below.

12) Links to other sites

Our Site may link to third-party sites. We are not responsible for the privacy practices of those third parties.

13) Changes to this Privacy Notice

We may update this Notice from time to time. The “Last Updated” date at the top indicates when the Notice was last revised. Material changes will be posted on the Site.

14) Contact us

Email: privacy@surecallcc.com 

bottom of page