24-Hour Contact Center Services
Welcome to the New Age of Communication
No two businesses—or their customers—are exactly alike. That’s why your customer service strategy shouldn’t follow a one-size-fits-all model, as it needs personalized contact center services to fit different customer expectations. At SureCall, we customize your contact center services to align with your specific needs while streamlining communication channels across phone, chat, and email for a superior customer experience. Our professional agents work closely with your team to deliver customer support solutions that improve every interaction, enhancing both efficiency and user satisfaction.
GLOBAL OMNICHANNEL SOLUTIONS
Our team at SureCall understands the importance of customer communication with no limits on how they interact with your business. Our Global Omni Solutions offer multiple touchpoints, through integrations of apps, connections to social media, and real-time website communication assistance; your customer is guaranteed a streamlined and world-class experience. Omni Channel makes it possible to manage every digital customer transaction via a single unified desktop. This allows your customers to communicate with you how they want, when they want, delivering an effortless and personalized customer experience every time. Advanced automation and CRM integrations ensure critical customer data is always at your fingertips, and your customers will be taken care of! It‘s all about convenience and peace of mind.
Omnichannel Capabilities:
VOIP Solutions
Conversational AI
Open API Integrations
Social Media Communication
Translation Services
Tracking
Review Responses
Video Chat
Custom Link Payments
Omnichannel Services:
Virtual Receptionist
Reservation & Registration
Warranty Help Desk
Customer Service Help Desk
Order Entry
Food Services & Delivery Processes
After Hours Escalation
Real Estate Services
Online Processing
Email Response Services
Data Entry & Processing
CUSTOMER SUPPORT SERVICES
SureCall offers award-winning multilingual inbound and outbound customer care support across multiple channels. We can provide Tier one and Tier two technical and customer service support, inbound sales and order processing, and outbound Telesales and Telemarketing. Our full Omni-Channel allows us to service your clients in voice, webchat, email support and social media monitoring. Your customers are your most valuable asset. SureCall's team is here to help ensure all they are taken care of, 24/7/365.
BUSINESS PROCESS OUTSOURCED SERVICES
SureCall offers a wide range of BPO services designed to provide you with an exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance.
BPO Capabilities:
Fully Integrated Omni Channel
Fulfillment Services
Direct Mail Services
Invoicing Services
BPO Services:
Man Check-in
Conference Calls
Bilingual Support
24/7/365 Availability
Emergency Response Escalations
Calls are Monitored and Logged
Global escalation
EMERGENCY RESPONSE SERVICES
SureCall Contact Centers will create peace of mind with our extensive experience in Emergency Response Services and Lone Worker Solutions. Emergencies come at any hour of the day, and efficient handling of emergency calls is crucial to the success of your business and the safety of your team. In the Oil & Gas, energy, and construction industry, health and safety, and crisis management is paramount, so why not leverage SureCall’s 30+ years of proven industry experience to support your programs.