Contact Center Careers & Our Leadership
Our Founder
Marc Bombenon
CEO / CHAIRMAN / FOUNDER
Marc Bombenon is the Executive Chairman, Managing Director, and Visionary of SureCall. SureCall is the only B Corp Contact Center based in Canada that provides help desk, sales support, and customer service support, along with many other services to corporations and government agencies in Canada and the US.
Kangaba K
Chief Financial Officer
Known as “Kay” on the team, he’s our financial compass, guiding us toward sustainability while staying true to our purpose-driven mission.
Ryan D
Director of Operations & Customer Experience
Ryan is passionate about showcasing the power of our team. He leads with a focus on exceptional service and delivers top-tier results every time.
Onyinye D
Executive Assistant
Ony is the backbone of the team, driving efficiency with precision, poise, and a proactive spirit that keeps everything running smoothly.
Jamie E
Manager of Customer Experience
Jamie ensures every interaction counts. With her team’s focus on care, connection, and consistency, she champions an experience that customers remember.
Troy M
Talent & Quality Development
Troy cultivates growth by empowering our people. From training and performance to AI driven quality assurance, he ensures our team always delivers with excellence.
Hedi T
Business Finance Analyst
Hedi manages full-cycle accounting, ensuring financial transactions are processed accurately and timely. He also plays a key role in financial reporting, performing account reconciliations and supporting internal reviews to maintain the integrity of financial records.
Heather B
Workforce Management
From coast to coast, Heather ensures every shift is covered. With the help of AI algorithms (and a bit of scheduling wizardry), she keeps operations running smoothly.
Sarah M
Workforce Acquisition
Sarah is the talent magnet. She scouts, attracts, and secures top tier, engaging professionals who shape our award-winning team.
Happy
Chief Brand Officer
Sister to Marshmello, Happy fosters brand vigilance, happiness, and success in our organization and in our purpose-driven philosophies encouraging and empowering sustainability, equity, diversity, and philanthropy through our Good Call Program.
Awards & Recognition
Join The SureCall Team
Our team is committed and dedicated to the same purpose, and we support each other to do the best work we can. Join our team and find out how we not only provide solid solutions to help our customers to grow and be successful, we also do important work in our communities and globally for a better world.
Career Opportunities
Explore exciting career paths with our contact center company, where dedicated team members work together to deliver exceptional customer service. Whether you're exploring new ways to grow professionally, we offer fulfilling opportunities through a range of contact center services.
We’re always looking for passionate people who want to help, provide outstanding service, and thrive in a collaborative work environment. From entry-level center jobs to experienced positions, we invite you to join a culture of care and excellence—whether in-house or through our specialized BPO services.
Join Our Dynamic Team
A great opportunity to join an award-winning team. SureCall is happy to provide really unique positions, with flexible hours, and competitive wages. To join our team, click the links below for the position that interests you. If you have questions, send us an email at careers@surecallcc.com, and we will be happy to help!
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