Where we started.
SureCall was founded in Calgary, Alberta in 1982. We started as a telephone answering service. We grew into a full-scale contact center operation. We added channels as channels were invented – fax, email, chat, SMS. We added AI as AI became operationally viable, not because it was trendy, but because our clients needed it to work. Today, SureCall operates out of Calgary, Denver, and London with our agents handling every client interaction, 24 hours a day, 365 days a year.
What we stand for.
These are not slogans. They are operating decisions we have stood by for decades.
1. Real Accountability.
When something goes wrong, you hear from us first. Not after you notice. Immediately, directly, and with a plan.
2. Onshore Is Not a Premium.
We have never operated offshore. Not because we could not. Because we decided early that the difference in quality, accountability, and client trust was worth more than the difference in labor cost. We stand by that. Still.
3. Ethics Without the Performance.
SureCall is a UN Global Compact participant. We do not publish an ESG report for the award nominations. We apply these commitments to how we hire, how we manage, and who we partner with. If you ask us directly, we will show you exactly what that means in practice.
The AI Transition Is Not Coming. It Is Underway.
SureCall's human-led model is live on Amazon Connect, with AI in a supporting role. Our agents lead every customer interaction; AI absorbs routine volume so they can focus on the work that needs a person. We can tell you exactly what is deployed, how it is performing, and where we are taking it next. If you want a contact center partner who will tell you the truth about where the technology actually is – not where the vendor pitch says it is – that is us.
Where We Are.
Calgary, Alberta – Headquarters
Denver, Colorado – US Operations
London, UK – International Coverage