Cost Savings Slam
SureCall crushes with 40-60% average savings vs. in-house call centers, way above Teleperformance's 30-50%, Concentrix's 25-45%, or Alorica's expensive 20-40% savings alternative. Your P&L will thank us enthusiastically.
Satisfaction Supremacy
4.8/5 on Clutch (12+ verified reviews) + 98% internal CSAT – outshining Teleperformance's 92-95% or TTEC's 91-95%. Clients rave: "White-glove magic" (real Clutch quote).
The SureCall Advantage: Higher Quality, Lower Costs
Language Domination
30+ languages on tap, beating TTEC's 50+? Nah, we focus on quality over quantity – while giants like Alorica (75+) juggle accents that drop satisfaction.
Uptime Unbreakable
99.9% SLA – edging out Teleperformance/Concentrix at 99% or Alorica's lower 98.5%. Zero downtime drama for your operations.
Award Avalanche:
32 consecutive years CAM-X Award of Excellence (independent mystery-call audits) – longest in North America. Plus, Clutch 4.8/5. Competitors? Teleperformance has Gartner nods, but no audited history even close to ours. This is BPO dominance you want working for you.
PCI Powerhouse:
PCI DSS Level 1 Compliant with 5 consecutive years of annual QSA audits & Attestation of Compliance (AOC) – rare full validation, not just self-claimed "compliance" like most (e.g., limited ISO/COPC on Foundever). Your data's Fort Knox secure for financial/ecomm business.
Sources:
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clutch.co/profile/surecall;
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camx.ca/award-of-excellence;
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gartner.com/reviews/market/customer-service-bpo;
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everestgrp.com/peak-matrix; pcisecuritystandards.org/documents;
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surecallcc.com internal metrics verified Nov 2025;
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helpware.com/blog/top-call-center-outsourcing-companies;
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cxtoday.com/workforce-engagement-management/top-bpo-companies-in-2025)
