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Terms & Conditions

Effective Date: January 28, 2026
Last Updated: January 28, 2026

Welcome to the website of SureCall Contact Centers (“SureCall,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, including all content, features, forms, and communications available through it (the “Website”).

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By using the Website, you agree to these Terms and our Privacy Policy.

1. Who We Are

SureCall Contact Centers provides contact center and customer engagement services, including inbound and outbound support, customer care, sales support, quality assurance, analytics, and related operational services.

When we say “SureCall,” we mean SureCall Contact Centers and its affiliates, where applicable.

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2. Eligibility and Authority

  • You must be 18 years old or older to use the Website.

  • If you are using the Website on behalf of a business, you confirm you have the authority to bind that business.

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3. Changes to These Terms

We may update these Terms from time to time. Updates take effect when posted on the Website.

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4. Purpose of the Website

The Website exists for information and business inquiries.

Nothing on the Website is:

  • a binding offer,

  • a service guarantee,

  • a promise of pricing, results, or magical outcomes.

Actual services require a separate written agreement signed by SureCall.

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5. Acceptable Use

You agree not to:

  • break laws while using the Website;

  • mess with the Website’s security or performance;

  • probe, scan, hack, scrape, crawl, or otherwise get clever without permission;

  • impersonate SureCall, our people, or anyone else;

  • reverse engineer or benchmark us using our own materials;

  • upload malware, viruses, or chaos.

6. Intellectual Property

All Website content, including text, graphics, logos, service descriptions, workflows, designs, and overall look and feel, belongs to or is licensed by SureCall.

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You may view it for its intended purpose.
You may not copy, reuse, or remix it.

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7. No Confidential or Sensitive Information

Do not submit confidential, proprietary, regulated, or sensitive information through general Website forms or emails unless we explicitly ask for it through a secure channel.

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Examples include customer lists, credentials, payment data, health data, or anything that would cause a compliance officer to age rapidly.

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8. Feedback and Submissions

If you send us feedback or suggestions, you grant SureCall a perpetual, worldwide, royalty-free license to use them for any lawful purpose.

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9. Third-Party Links

The Website may contain links to third-party websites. We do not control them and are not responsible for their content, policies, or behavior.

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10. Electronic Communications

By using the Website or contacting us electronically, you consent to electronic communications. These satisfy any legal requirement for written notice.

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11. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURECALL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

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12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURECALL SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO WEBSITE USE.

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TOTAL LIABILITY SHALL NOT EXCEED 100 CAD.

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13. Indemnification

You agree to indemnify and hold harmless SureCall and its affiliates, officers, directors, employees, contractors, and agents from claims arising from:

  • your Website use,

  • your violation of these Terms,

  • your infringement of third-party rights.

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14. Contact Center Compliance Allocation

SureCall provides contact center services under written client agreements.

Unless agreed otherwise in writing:

  • Clients are responsible for legal compliance related to campaigns, scripts, lists, and consent.

  • SureCall operates within contractual scope and client instructions.

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15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles.

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16. Jurisdiction-Specific Carve-Outs

United States Users

  • Non-waivable rights under US federal or state law remain intact.

  • Arbitration and liability limits apply only where legally permitted.

 

United Kingdom Users

  • Rights under the UK Consumer Rights Act 2015 are not limited.

  • Unfair terms under UK law do not apply, but the rest survives.

 

Everyone Else

  • Mandatory local rights remain untouched.

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17. Dispute Resolution and Arbitration

Except where prohibited by law, disputes relating to these Terms or the Website will be resolved by binding arbitration on an individual basis.

  • No class actions.

  • Arbitration seated in Alberta, Canada, unless mandatory law says otherwise.

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18. Severability and Waiver

If any provision is unenforceable, the rest remains effective.


Failure to enforce a provision is not a waiver.

19. Entire Agreement

These Terms and the Privacy Policy are the entire agreement regarding Website use and replace all prior discussions about the Website.

20. Contact Information

SureCall Contact Centers
Email: info@surecallcc.com

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