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OUTSTANDING SERVICE BRINGS HOME NATIONAL AWARD

Updated: Mar 24


For Immediate Release


- SureCall Contact Center Earns CAM-X Award of Distinction & A Top 10 Award of Excellence -


Grimsby, ON (October 2, 2020) — SureCall Contact Center of Calgary, AB has been honoured with the exclusive 2020 Award of Excellence for 28 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. SureCall Contact Center was presented with the Awards recently at the CAM-X 56th Annual Virtual Convention and Trade Show.


“Our team is delighted to once again be honoured with this achievement, to come in the top 10 out of hundreds of companies across North America is truly a testament to the team’s dedication of providing the best customer experience with every transaction,” Desirée Bombenon – CEO SureCall


Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:


- Response Time


- Courteousness of Rep


- Accuracy of Call


- Knowledge of Account


- Overall Impression of Call


“Congratulations to this year’s winners of the Award of Excellence! The Award of excellence program is designed to evaluate the caller first in every aspect of the call. By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry. Congratulations!” says CAM-X President Garrett Bidewell. “Also, Congratulations to this year’s Award of Distinction winners! This award recognizes your dedication for providing industry best practices on complex accounts. By receiving this award you are demonstrating your passion for excellence on every level.”


Now a twenty-eight-time winner, SureCall Contact Center earned the Titanium Plus Award for twenty-eight years.CAM-X extends its congratulations to the staff of SureCall Contact Center on their proven quality service to their customers.


SureCall has also been honoured with the prestigious 2020 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance has recognized SureCall for their outstanding achievement at their 56th Annual Virtual Convention.The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across North America for a tool to measure the skills of their professional Call Centre Agents on the job. After six months of testing, independent panels of judges score call-handling skills for “enhanced service” applications. The focus is on customer relationship management (CRM), courtesy, etiquette, the use of proper call techniques, as well as response time and accuracy. These are all cornerstones of the Call Management Industry.

The Canadian Call Management Association congratulates the management and staff of SureCall for their significant achievement.


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About SureCall: SureCall Contact Centers Ltd. Is purpose driven award-winning BPO, A “Best for the World” Certified B Corporation. SureCall provides outsourced custom solutions supporting SME’s and Fortune 500 companies, with global headquarters in Calgary, Alberta, Canada. For more information on SureCall, visit our website at surecallcc.com


SureCall Contact: Kiran Layal; Executive Assistant to Desirée Bombenon & Director of Brand Vigilance; kiranl@surecallcc.com; 403-219-0008


About CAM-X


CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.


MEDIA CONTACT: Linda Osip, CAM-X, 905.309.0224 I info@camx.ca



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