Are You Really Ready for a Game-Changer for Your Businesses?

By Marc Bombenon (CEO/Founder) Let’s kill a myth: calls are not “going away.” When customers really need help, they pick up the phone (or fire off a chat), and they expect a person who can fix things fast or at least understand what they are asking for.  Contact volumes (callers) can range from hundreds to thousands of contacts a month, depending on your business — so pretending an 8-to-5 in-house team can cover every spike, season, promo, or “uh-oh” moment, is naive and wishful thinking… with a huge side of “lost revenue”.  And you’re not in the business of losing business.

Outsourcing flips the model in your favour.

Instead of paying for a full internal department (recruiting, training, scheduling, supervisor layers, turnover, tech stack, space, compliance — the whole overhead burrito), a BPO converts that fixed cost into a flexible, pay-for-use service. Independent research shows customer-care outsourcing and contact-center transformations commonly deliver meaningful cost reductions while improving service levels. 

And with AI assisting humans, contact centers are now seeing major drops in cost-per-call alongside higher CSAT — without losing empathy. 

But it Costs Money!

Yes, it does, but here’s the key part.  Only if you need it.  No callers, no business, no concerns, no cost for calls.  SureCall only charges you for the calls.  No calls, no call cost.  Lots of calls, the money you are spending with us on customer satisfaction, more business and revenue, and saved accounts, those people walking directly to your competition, is fractional.  Economics 101, aka a No Brainer.

Scale without the chaos.

A good BPO gives you instant coverage for overflow, after-hours, launches, and weird Tuesdays. Need 5 agents today and 50 next week? Done. Need bilingual support, omnichannel, QA, analytics, and reporting? Also done. You get enterprise horsepower without building an enterprise payroll and having enterprise capital installed.  You are nimble and more profitable.

Every missed call is expensive — and you know how expensive.

A missed call can be a lost sale, a churned customer, a nuked referral chain, or a lifetime-value crater. In some industries, that’s hundreds of dollars. In others, it’s tens of thousands. Either way, you set the value — and you don’t get it back by “calling them later.”

Try it risk-free.

Don’t guess. Run SureCall’s Risk-Free Trial: pay only for handled interactions, watch abandonment drop, CSAT rise, and revenue leakage stop. If it’s not a game-changer, walk away. If it is… congratulations, you just upgraded your customer engine without the usual pain.

Sources: 

Deloitte’s Global Outsourcing Survey also shows that cost reduction is the top driver for outsourcing for around 59% of companies, and most executives plan to maintain or increase their outsourcing spend. 

A 2024 ISG Market Lens study on BPO found enterprises achieving average savings of about 15–16% and an 11% improvement in quality performance when they outsource business processes instead of running them in-house.

McKinsey reports that integrated customer-care transformations can deliver 20–50% reductions in service costs while improving customer satisfaction by 10–20%. 

 Scalable. Secure. Smart. Onshore