By Marc Bombenon (CEO/Founder) The BPO Industry's Dirty Little Secret Most BPOs sell you a monthly agent rate that SOUNDS like a deal Onshore agents run $2,600–$3,400/month per agent . Offshore? $1,000–$2,000/month . Sounds reasonable, right? Until you realize you're paying that whether your phones ring or not It's like renting an entire hotel floor... for a Tuesday night nap. The REAL Problem with Traditional BPO Billing You pay for warm bodies, not warm results A traditional model charges...

By Marc Bombenon (CEO/Founder) Let’s kill a myth: calls are not “going away.” When customers really need help, they pick up the phone (or fire off a chat), and they expect a person who can fix things fast or at least understand what they are asking for. Contact volumes (callers) can range from hundreds to thousands of contacts a month, depending on your business — so pretending an 8-to-5 in-house team can cover every spike, season, promo, or “uh-oh” moment, is naive and wishful thinking…...

By Marc Bombenon SureCall named a Top B2B Company in BPO Services SureCall Contact Centers, a leading provider of customer experience and outsourced contact center solutions, has been named a 2025 Fall Clutch Global Award Winner in the BPO Services category. This recognition places SureCall among the top-performing B2B providers worldwide , selected through Clutch’s trusted methodology based on verified client reviews, industry expertise, market presence, and consistent delivery of...