BPO Services for All Industries

BPO stands for Business Process Outsourcing. It's the practice of contracting specific business functions such as customer service, technical support, or back-office operations to a third-party service provider just like SureCall, allowing your team to focus on core business activities. This allows for enormous cost savings to the tune of 40-70% with a 24/7 coverage footprint, easily and quickly scalable in days, not weeks or months. You only pay for usage, no idle time, and no cap ex, because no one wants to earn that miscalculated financial commitment badge. Great for company party jokes, bad for the bottom line and quality of CX.

Outsourcing to a BPO helps reduce costs, improve service quality, and free up your internal teams to focus on core business goals. It also provides access to trained professionals and 24/7 coverage without the overhead of in-house staffing, infrastructure, or technology investments. We have all the latest technology and the experience, which lets us say, we handle the CX better than you can. We are the experts; it’s what we do.

Outsourcing is the strategic decision to delegate certain business processes or services to an external partner. This allows companies to reduce operational costs, access specialized expertise, scale operations efficiently, and maintain high-quality service delivery.

Businesses outsource to reduce operational costs, greatly lower or remove capex and long-term frozen commitments to leases, IT, software, and frankly, people, while gaining access to skilled professionals, scale faster, and improve efficiency while maintaining high-quality service delivery.

SureCall offers comprehensive BPO services, inbound and outbound customer support, technical assistance, appointment scheduling and confirmation, order processing and helpdesk, sales follow-ups, rebate processing, IT front line Tier 1 and Tier 2 troubleshooting, emergency response, healthcare bookings and confirmations, outsourced Whistleblower services, webchat support, SMS response services and virtually anything else that involves customer support solutions 24/7 across multiple channels (phone, email, chat, SMS).

SureCall follows strict data security protocols and compliance standards, including PCI-DSS, PIPEDA, GDPR, and HIPAA (where applicable), to protect all customer data and ensure secure interactions. All systems are encrypted, vigorously third-party audited, and monitored 24/7.

BPO services are valuable for companies of all sizes, from startups looking to scale efficiently to established enterprises seeking to optimize costs and performance.

Start by identifying tasks that are time-consuming, repetitive, or outside your team's core expertise. Consider expanding your footprint to 24/7 immediately for zero cost, except for the business you gain and maintain. Will you be setting a higher standard against your competition that are M-F, 9-5, or taking away your competition’s advantage, they have already by being 24/7 ahead of you? If you need to catch up, do it today. That lost business is killing yours

Yes. Outsourcing isn't just for large corporations; SMBs benefit greatly by accessing professional services without the cost of full-time staff or infrastructure. Perfect for lean start and rapid scalability.

We use a proven onboarding framework that includes discovery, process mapping, agent training, and pilot testing to ensure a seamless and confident handoff. 43 years of experience, no one has onboarded more companies and more various applications than we have. We are experts in exclusivity. We’ll have you designed by lunchtime and live right after the enhanced training of our team. Hit your timer, let’s go

Every client is assigned a dedicated account manager who checks in regularly, and you can connect with our Customer Experience team at any time. We provide regular reports, performance reviews, and ongoing support to ensure alignment with business goals and transparency. We score every call with AI to track performance and any issues, so you don’t have to. We provide you with all the reports you want.

We track KPIs such as response time, accuracy, customer satisfaction (CSAT/NPS), service-level adherence (SLA), average handle time (AHT), and first-call resolution (FCR), sharing transparent reports with our clients regularly. We consistently exceed all industry standards, and by a lot. Spoiler alert: We wanted to say “always”, but our lawyers nixed that.