Our Leadership & Career Opportunities
Marc Bombenon
CEO / FOUNDER
Marc Bombenon founded the company in 1982 and has spent more than four decades building and scaling it into an organization that is focused on critical communications and customer experience. Marc is the CEO and Founder of SureCall - the only PCI certified Contact Center that provides help desk, sales support, and customer service support, along with many other services to corporations and government agencies in the US, Canada, and the UK. His leadership blends innovation, operational discipline, and a people-first mindset, driving SureCall’s continued growth and reputation for reliability and purpose-driven service.
Ryan D
Vice President
Ryan is passionate about elevating teams and driving excellence across the organization. As Vice President, he leads with a strong focus on exceptional service, strategic execution, and sustainable growth. With a deep understanding of our people and operations, Ryan consistently delivers top-tier results while fostering a culture of accountability, collaboration, and care.
Sandra F
Senior Controller
Sandra brings a practical, detail-oriented approach to finance, helping ensure SureCall's financial operations are accurate and efficient. She works closely with the leadership team on financial reporting, accounting, compliance, and budgeting to support informed business decisions.
With a strong focus on accuracy, accountability, and continuous improvement, Sandra helps keep SureCall's financial operations running smoothly.
Onyinye D
Executive Assistant
Ony is the backbone of the team, driving efficiency with precision, poise, and a proactive spirit that keeps everything running smoothly.
Jamie E
Leader of Customer Experience
Jamie ensures every interaction counts. With her team's focus on care, connection, and consistency, she champions an experience that customers remember.
Troy M
Leader of Talent & Quality Development
Troy cultivates growth by empowering our people. From training and performance to AI driven quality assurance, he ensures our team always delivers with excellence.
Hedi T
Business Finance Analyst
Hedi manages full-cycle accounting, ensuring financial transactions are processed accurately and timely. He also plays a key role in financial reporting, performing account reconciliations and supporting internal reviews to maintain the integrity of financial records.
Aaron B
Finance Administrator
Aaron brings accuracy, organization, and a detail-focused approach to SureCall’s financial operations. He helps keep the numbers on track and supports the team with reliable, efficient financial administration.
Heather B
Workforce Management
From coast to coast, Heather ensures every shift is covered. With the help of AI algorithms (and a bit of scheduling wizardry), she keeps operations running smoothly.
Kim B
Customer Experience Representative
Kim brings care, patience, and a people-first approach to every interaction. Focused on making every conversation count, she helps create positive customer experiences built on connection, understanding, and exceptional service.
Braveena M
Customer Experience Representative
Braveena brings a friendly, thoughtful approach to every customer interaction. With a focus on listening, understanding, and providing the right support, she helps create positive experiences that reflect SureCall’s commitment to exceptional service.
Happy
Chief Brand Officer
Sister to Marshmello, Happy fosters brand vigilance, happiness, and success in our organization and in our purpose-driven philosophies encouraging and empowering sustainability, equity, diversity, and philanthropy through our Good Call Program.
Premios y reconocimientos
Join The SureCall Team
Our team is committed and dedicated to the same purpose, and we support each other to do the best work we can. Join our team and find out how we not only provide solid solutions to help our customers to grow and be successful, we also do important work in our communities and globally for a better world.
Career Opportunities
Our team is committed and dedicated to the same purpose, and we support each other to do the best work we can. Join our team and find out how we not only provide solid solutions to help our customers to grow and be successful, we also do important work in our communities and globally for a better world.
We're always looking for passionate people who want to help, provide outstanding service, and thrive in a collaborative work environment. From entry-level center jobs to experienced positions, we invite you to join a culture of care and excellence - whether in-house or through our specialized BPO services.
Join Our Dynamic Team
A great opportunity to join an award-winning team. SureCall is happy to provide really unique positions, with flexible hours, and competitive wages. To join our team, click the links below for the position that interests you. If you have questions, send us an email at careers@surecallcc.com, and we will be happy to help!
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