Contact Center Careers & Our Leadership

Ryan D

Vice President

Ryan is passionate about elevating teams and driving excellence across the organization. As Vice President, he leads with a strong focus on exceptional service, strategic execution, and sustainable growth. With a deep understanding of our people and operations, Ryan consistently delivers top-tier results while fostering a culture of accountability, collaboration, and care.

Kangaba K

Chief Financial Officer

Known as "Kay" on the team, he's our financial compass, guiding us toward sustainability while staying true to our purpose-driven mission.

Onyinye D

Executive Assistant

Ony is the backbone of the team, driving efficiency with precision, poise, and a proactive spirit that keeps everything running smoothly.

Jamie E

Manager of Customer Experience

Jamie ensures every interaction counts. With her team's focus on care, connection, and consistency, she champions an experience that customers remember.

Troy M

Manager, Talent & Quality Development

Troy cultivates growth by empowering our people. From training and performance to AI driven quality assurance, he ensures our team always delivers with excellence.

Hedi T

Business Finance Analyst

Hedi manages full-cycle accounting, ensuring financial transactions are processed accurately and timely. He also plays a key role in financial reporting, performing account reconciliations and supporting internal reviews to maintain the integrity of financial records.

Heather B

Workforce Management

From coast to coast, Heather ensures every shift is covered. With the help of AI algorithms (and a bit of scheduling wizardry), she keeps operations running smoothly.

Bibiana A

Sales Coordinator

Bibi keeps the sales process moving smoothly from start to finish. With strong organization and a customer-first mindset, she supports the team by ensuring timely follow-ups, clear communication, and a polished sales experience.

Elina A

Customer Experience Representative

Elina is dedicated to creating positive, seamless experiences for every customer. With a calm, attentive approach, she ensures each interaction is handled with care, clarity, and professionalism.

Theara C

Customer Experience Representative

Theara brings empathy and consistency to every customer interaction. She focuses on understanding needs and delivering thoughtful support that builds trust and long-term relationships.

Happy

​Chief Brand Officer

Sister to Marshmello, Happy fosters brand vigilance, happiness, and success in our organization and in our purpose-driven philosophies encouraging and empowering sustainability, equity, diversity, and philanthropy through our Good Call Program.